FAQ’S
PRODUCT INFORMATION
A door operator is a motorized system that allows doors to open and close automatically, without the need for manual effort. These systems are ideal for garage doors, gates, and industrial doors.
MEDVA offers a wide range of automation systems for residential, community, commercial and industrial gates, including motors, sensors, remote control systems and security solutions.
Virtually any type of door can be automated, including sliding, swing, sectional, overhead and roll-up doors. Each type of door has a specific automation system adapted to its characteristics.
Yes, in most cases it is possible to install an automation system on existing gates. However, it is advisable to have the gate evaluated by a professional to ensure that it is compatible and that the process is performed correctly.
Automations provide convenience, security and energy efficiency. They allow access control without leaving the vehicle, reduce the risk of accidents and can be integrated with additional security systems, such as cameras and sensors.
Yes, our products are compatible with a wide variety of doors, including sliding, swing, rolling and other industrial and commercial types.
Yes, modern automation systems are designed with multiple safety measures, such as obstacle detection sensors, which stop or reverse motion if they detect something in their path. This helps prevent accidents and damage.
Yes, all our products comply with international standards, including ISO, CE and UL certifications, ensuring the highest quality and safety.
The useful life of our products varies by model, but is generally around 10-15 years with proper maintenance.
Regular maintenance includes checking the motor, lubricating moving parts, checking the sensors and checking the general condition of the system. Periodic checks by a specialized technician are recommended.
Yes, our automation systems are designed to withstand adverse weather conditions, such as rain, snow, dust and extreme heat, especially the models intended for industrial use.
Most gate operators have a manual release system that allows the gate to open and close in the event of a power failure. In addition, some models include backup batteries that allow temporary operation during a power outage.
The cost depends on the type of gate, the automation system selected, and additional features such as the type of control and security systems. It is recommended to request a custom quote for an accurate estimate.
PURCHASING PROCESS
Orders can be placed through our distributor portal, by phone or email. To access the portal, you must be an authorized distributor.
Yes, depending on product type and country of destination, there may be minimum order requirements. Contact your distributor or sales representative for more information or contact us directly at: Tel: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected]
MEDVA accepts payment by direct debit, bank transfer, and in some cases, commercial credit for pre-approved customers.
Yes, we offer tiered discounts based on order volume. Contact your distributor or sales representative for special rates for special orders.
If a product does not meet your expectations or is defective, you can initiate the return request process by contacting our customer service within 30 days of receiving the order, Tel: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected].
If you are thinking of automating your gate, but don’t know where to start, we are here to help. Simply contact us, and we’ll put you in the hands of a professional who specializes in installing gate operators.
Our team will guide you through every step of the process, from selecting the right system to installation and maintenance. We want to make sure you get the perfect solution for your needs.
Contact us today: Tel: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected]
SHIPPING AND LOGISTICS
Delivery times vary by location and product. Generally, delivery within Europe takes 3 to 7 business days, while in other regions it may take 6 to 10 days.
Shipping costs are calculated based on the weight, volume and destination of the order. We offer free shipping for orders above a certain minimum value.
Yes, once the order has been processed, if you want you can ask us for the delivery note number and the agency so that we can monitor the delivery status.
Yes, we ship to most countries in the world. However, some regions may have restrictions or require additional time for shipping and customs clearance.
Duties and taxes are the responsibility of the buyer. We work with customs brokers to facilitate importation and will inform you of any associated costs prior to shipment.
TECHNICAL SUPPORT
MEDVA offers detailed manuals and installation videos for all its products. You can also contact our technical service for specialized support at: Tel: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected]
We recommend annual maintenance to ensure optimal operation of the systems, especially in industrial environments.
You can consult our troubleshooting guide on our website or contact technical support for specific help.
Yes, some of our systems include software components that may require periodic updates. These can be easily downloaded from our support portal.
Gate operators usually have a 2-year warranty, but in some cases there is an option to extend it. It is important to read the terms of the warranty to know which aspects are covered and which are not.
You can consult the datasheets, our troubleshooting guide on our website or contact technical support for specific help.
Automations can be controlled by remote controls, wall buttons, mobile applications, and even by voice control in advanced home automation systems.
WARRANTY AND SPECIALIZED TECHNICAL ASSISTANCE
You can consult our troubleshooting guide on our website or contact technical support for specific help.
Most of our products have a 2-year warranty, but some models may offer warranty extensions up to 5 years.
Our warranty covers any manufacturing defects, including repairs and replacement of defective components.
To make a warranty claim, contact customer service with the serial number of the product and a description of the problem. Tel: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected]
Yes, we offer out-of-warranty repair services at an additional cost. Contact our technical service to get a quotation. Tel: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected]
Yes, at MEDVA we provide specialized technical assistance from the very beginning. Our team of experts is available to help you assess the best purchase option according to your needs. In addition, we accompany you throughout the installation process to ensure that the system works optimally. We also offer after-sales support to resolve any questions or problems that arise after installation, ensuring that you enjoy a complete and personalized service at all times.
TRAINING AND CERTIFICATION
Yes, we offer both in-person and online training sessions to ensure that our distributors and installers have all the necessary knowledge. We also offer technical advice during installations.
For some of our more advanced systems, we require installers to be trained and certified. We offer proprietary certification programs to ensure proper installation and maintenance.
DISTRIBUTION POLICY
To become a distributor, you will need to meet basic criteria for quality, service, warranty, purchase volume, coverage area and service capability. Contact us for more information. Tel: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected]
In some areas, we offer exclusivity agreements based on the distributor’s sales performance and service capacity.
Authorized distributors have access to special discounts, priority technical support, marketing materials and ongoing training.
INNOVATION AND NEW PRODUCTS
We are constantly developing new solutions for door automation. You can check our new products in the product section of our website.
Yes, our R&D department is very active. We are continuously working on the innovation and improvement of our products. Keep yourself informed by checking the news in the product section or in the blog of our website.
At MEDVA we not only focus on developing new products, but we also continuously work on improving our existing products. We ensure that we optimize both the design and functionality of our door operators, implementing the latest technologies and responding to our customers’ needs. Our R&D team is committed to constant evolution, ensuring that our products always offer the best solutions in terms of efficiency, safety and ease of use.
COMPLIANCE AND SECURITY
Yes, our products comply with the strictest international safety regulations, including European and North American legislation.
It is the installers’ responsibility to ensure that they comply with local regulations for the installation of automation systems, but we will be happy to provide expert technical advice.
CONTACTS AND CUSTOMER SUPPORT
You can contact us by phone, email or through the contact form on our website. Our team is available to help you. Tel: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected]
Our office hours are Monday to Friday from 9:00 to 18:00 (local time).
Tel.: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected]
Yes, we offer chat support during business hours via Whatsapp Business +34 600 97 90 73. It is certainly a quick way to get immediate help.
COUNTRIES WHERE WE SELL AND MANAGEMENT OF INTERNATIONAL PURCHASES
MEDVA sells products in Europe, North America, Asia and parts of Latin America. Please contact us for more details. Tel.: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected]
To manage an international purchase, please contact our international sales team. They will help you with logistics, tariffs and any other necessary management. Tel.: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected]
Delivery time varies by location. In Europe, it normally takes 5 to 7 business days. Outside Europe, it may take up to 14 days or more.
DO YOU WANT TO BE OUR DISTRIBUTOR?
Certain requirements must be met, such as the ability to manage customers, experience in the sector and the necessary infrastructure for distribution and technical support.
You can submit an application through our online form located in the CONTACT US section, or through our sales team. We will contact you to evaluate and validate your application. Tel: +34 93 588 50 37 – Whatsapp: +34 600 97 90 73 or by e-mail: [email protected]
We offer access to ongoing training, continuous technical support from pre-sales to after-sales, marketing materials and special volume discounts.
DO YOU WANT TO WORK AT MEDVA?
You can check our job offers in the CONTACT section of our website or in the job portals where we advertise our vacancies.
To submit an application, please send your resume and cover letter through our website or email [email protected].
MEDVA offers an innovative work environment, continuous training, professional development programs and opportunities for growth within the company.
CONTACT
Contact us and we will answer all your questions.
c/ Natación, 26-28, Nave 5
Polígono lndustrial Can Rosés
08191 – Rubí – Barcelona
Tel.: +34 93 588 50 37
WhatsApp: +34 600 97 90 73
Fax: +34 93 588 35 03
e-mail: [email protected]
